Subprocessors
Superbloo uses the third-party services below to operate the platform. Each has been reviewed, is bound by a data-processing agreement, and receives only the data it needs for the purpose listed. We do not sell personal information to any of them.
01Infrastructure
These process data for every account, because they are what the product runs on.
| Vendor | Purpose | Data processed | Hosting |
|---|---|---|---|
| Convex | Application database and backend runtime | Account records, workspace and project metadata, timelines, credit ledger | United States |
| Cloudflare R2 | Object storage for uploads, generated media, and exports | Customer Content | Global (Cloudflare network) |
| Amazon Web Services | Serverless video rendering (Remotion Lambda) | Timeline data and source media for the duration of a render | United States |
| Vercel | Web application hosting and edge network | Request metadata, IP address | Global (edge) |
02Business operations
Billing, email, and the measurement we use to keep the product working. Web analytics and replay are controlled from Cookie Settings. Desktop analytics, first-party usage records, replay, and crash reporting are always on; the other processors are necessary to provide the Services.
| Vendor | Purpose | Data processed | Hosting |
|---|---|---|---|
| Dodo Payments | Subscription billing and payment processing | Billing contact, plan, transaction records. Card data is handled by the processor; we never receive it | Global |
| PostHog | Product analytics, session replay, feature flags | Account-linked usage events, page/screen views, device class, and session replay. Optional on the web through Cookie Settings; mandatory in the installed desktop application | European Union (Frankfurt) |
| Resend | Transactional email delivery | Email address, message content | United States |
| Sentry | Error and crash reporting | Stack traces, scrubbed error messages, app version, OS and device class | European Union |
03AI model providers
Engaged only for the generations you run, using the model you or your workspace admin selected. Our terms with each provider prohibit them from training their foundation models on your inputs or outputs by default, as described in section 05 of our Privacy Policy.
| Vendor | Purpose | Data processed | Hosting |
|---|---|---|---|
| AssemblyAI | Speech-to-text transcription (fallback during provider outages) | Audio you submit for transcription | United States |
| ElevenLabs | Text-to-speech, dubbing, music, sound effects, transcription | Prompts, scripts, reference audio | United States |
| fal.ai | Hosted inference for image, video, and 3D models | Prompts and reference assets for the selected model | United States |
| Firecrawl | URL scraping for the product-ad importer | The public URL you submit | United States |
| Google (Gemini) | Image, video, and multimodal generation | Prompts and reference assets for the selected model | United States |
| KIE | Hosted inference routing for video models | Prompts and reference assets for the selected model | United States |
| OpenAI | Text and image generation, embeddings | Prompts and reference assets for the selected model | United States |
| OpenRouter | Model routing for text and agent requests | Prompts and conversation context for the selected model | United States |
04Content libraries
Search-only integrations. These receive the query text and nothing that identifies you or your workspace.
| Vendor | Purpose | Data processed | Hosting |
|---|---|---|---|
| Iconify | Icon library lookup | Search terms only. No account data | Global (CDN) |
| Pexels | Stock video and photo search for B-roll | Search terms only. No account data | Global (CDN) |
05Changes to this list
We update this page when we add or remove a subprocessor. If you have a signed Data Processing Addendum with us and would like advance notice of changes, email privacy@superbloo.com and we will add you to the notification list.
06Questions
For due-diligence questions, our Security page covers how data is protected in transit and at rest. Anything else, contact privacy@superbloo.com.